Customer Relationship Management

Focus provides organisations with the tools to deliver high quality Customer Service which can lead directly to an increased level of customer satisfaction and loyalty and has the additional benefit of positively impacting on the bottom-line.

The system has been designed specifically for use in local government.

Focus is easy to implement and results in one system managing all types of customer contact.

Key Benefits

  • Fully user configurable.
  • Fully integrated with MS Office.
  • Separate correspondent and property databases i.e. matters can be reported by a ‘correspondent’ but relate to a specific property (i.e. not necessarily the correspondent’s own).
  • Matters can be recorded via Back-office entry,
  • or, directly from the corporate web site – via web pages provided with the system.
  • Also from front office (Reception/ Customer Service Centre) entry via fast-path routes (i.e. these allow menu options, with data preset in entry screens, to be defined).
  • Or finally, directly from emails received.

Our Products

  • Sundry Debtors Management

    The Sundry Debtors Management system provides a full end-to-end solution for the management of sundry income in local authorities of all sizes.

  • Corporate Debt Recovery

    The Aspien Corporate Debt Recovery system allows local authorities to administer a corporate approach to the management of debt by integrating debts from all revenue systems to provide a single view of debt.

  • Childcare Centres Administration

    The system provides the means for monitoring and charging for attendance at clubs/centres.

  • Garden Waste Management

    The system provides the means of billing for garden waste collection. Integration can be provided with your Job Processing, CRM and Sundry Debtor Management Systems.