Housing Benefit Overpayment Recovery

This system provides an automated approach to the recovery of Housing Benefit overpayments.

It allows for the automatic generation of the HMRC spreadsheet and the automatic import of the resulting debtor data dramatically reducing the time spent by staff processing. Communication channels include SMS and email as well as paper based.

Key Benefits

  • Automatic process.
  • Where appropriate all documents produced can be sent by SMS or email where debtor mobile/email address is known.
  • HBOP Invoice production.
  • Generation of reminder letter.
  • Auto generation of HMRC employment tracing spreadsheet.
  • On receipt of data from HMRC, auto update debtor employment details.
  • DEA (Direct Earnings Attachment) monitoring after letter auto generated to debtor and employer.
  • If no employment details returned pass debt to a Recovery Officer’s diary allowing debt to be processed via a workflow.
  • Benefit Clawback Monitoring.
  • Write off processes include – reviews, proposal and authorisation stages.
  • Flexible instalment processing and monitoring options.
  • Full Direct Debit processing facilities.
  • Recovery Diary prioritises debt transactions and allows decisions to be made and tasks to be performed in relation to debts.
  • Comprehensive management information reporting.

Our Products

  • Sundry Debtors Management

    The Sundry Debtors Management system provides a full end-to-end solution for the management of sundry income in local authorities of all sizes.

  • Corporate Debt Recovery

    The Aspien Corporate Debt Recovery system allows local authorities to administer a corporate approach to the management of debt by integrating debts from all revenue systems to provide a single view of debt.

  • Childcare Centres Administration

    The system provides the means for monitoring and charging for attendance at clubs/centres.

  • Garden Waste Management

    The system provides the means of billing for garden waste collection. Integration can be provided with your Job Processing, CRM and Sundry Debtor Management Systems.